Running a hotel means managing multiple software systems at once, and each one plays a distinct role in daily operations. Your property management system handles reservations and billing, while your phone system manages guest calls and wake-up services. Housekeeping tools track room status, and point-of-sale systems process charges from the restaurant, spa, and other outlets.
When these systems operate in isolation, the result is operational friction. Staff end up entering the same data into multiple platforms, information gets lost as it moves between departments, and guests receive inconsistent service as a result. The solution lies in PMS integration, which connects all your hotel systems so they communicate automatically and share data in real time.
This guide examines 10 companies that provide reliable PMS integration solutions for hospitality properties, helping you identify the right partner for your hotel’s specific requirements.
What Is PMS Integration?
PMS integration is the process of connecting your property management system with the other software and tools your hotel relies on every day. When systems integrate properly, information entered in one place becomes available everywhere it is needed, eliminating redundant work and reducing the chance of errors.
Consider what happens when a guest checks in through your PMS. That single action can trigger automatic updates across every connected system. The phone system activates the room line and displays the guest’s name on caller ID. Voicemail gets enabled, and wake-up call settings become available. As the guest uses hotel services, billing charges from phone calls, minibar purchases, and restaurant meals automatically post to the folio without manual intervention.
Without integration, staff must manually transfer this information between systems, which wastes valuable time and creates opportunities for mistakes. With proper integration in place, data flows where it needs to go, operations run more smoothly, and guests receive consistent service across every touchpoint throughout their stay.
10 Companies With Robust PMS Integration Capabilities
- Percipia
Percipia leads the hospitality industry with its Parallax PMS integration engine, designed specifically for hotels, resorts, casinos, and conference centers. Parallax connects your phone system directly to virtually all property management systems, enabling features like guest caller ID, automated wake-up calls, do-not-disturb synchronization, housekeeping status updates, and emergency 911 notifications.
What sets Percipia apart is its comprehensive hospitality ecosystem. Parallax integrates seamlessly with Percipia’s Frequency PBX phone system, Precision voicemail, and Informant call accounting software. The platform supports integration with major PMS solutions, including Opera, Agilysys LMS, Visual One, Hilton OnQ, Marriott Lightspeed, Infor, Stayntouch, Maestro, and many others. Percipia also provides middleware solutions for Avaya, Cisco, and NEC phone systems, making it a versatile choice for properties with existing infrastructure.
- Oracle Hospitality
Oracle’s OPERA Cloud PMS is one of the most widely deployed property management systems globally. Through the Oracle Hospitality Integration Platform (OHIP), hotels can connect OPERA with hundreds of third-party applications, including phone systems, door locks, payment processors, and guest engagement tools.
- Mitel
Mitel has served the hospitality industry for over 50 years, offering unified communications solutions that integrate with all major PMS platforms. Their systems support the FIAS protocol for direct PMS connectivity, enabling features like guest check-in and checkout synchronization, wake-up calls, room status updates, and call billing.
- Yeastar
Yeastar’s P-Series Phone System offers direct PMS integration using the FIAS protocol without requiring additional middleware. The system connects with Oracle Hospitality OPERA, Micros-Fidelio, and other FIAS-compatible platforms. Features include automatic guest name display, wake-up call management, do-not-disturb synchronization, call accounting, and housekeeping status updates. Yeastar positions itself as a cost-effective option for small to medium-sized hotels.
- NEC
NEC provides hospitality communication solutions with built-in PMS integration capabilities. Their PMS-InConnect suite connects with popular property management systems, including Opera, Protel, and Hotsoft, without requiring costly middleware. The integration supports guest billing automation, room status messaging, voicemail integration, and wake-up call management. NEC’s SV9100 and SL2100 platforms serve hotels ranging from 5 to 500 rooms.
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- 3CX
- 3CX
3CX offers a Hotel Module that transforms its standard phone system into a hospitality-focused PBX with PMS integration capabilities. The system supports the Fidelio protocol (FIAS) and the Mitel SX2000 protocol for connecting with property management systems. Features include check-in and checkout synchronization, room status updates, wake-up calls, do-not-disturb management, and call billing. 3CX holds certification from Micros-Fidelio for interoperability.
- Mews
Mews is a cloud-native property management system trusted by over 12,500 properties worldwide. Rather than being an integration provider, Mews offers one of the largest marketplaces of hospitality integrations, allowing hotels to connect with phone systems, door locks, payment processors, and guest engagement tools through their open API.
- PhoneSuite
PhoneSuite specializes in hotel phone systems with robust PMS integration capabilities. Their Voiceware platform integrates with all known property management systems and is designed specifically for hospitality use. Features include multilingual wake-up calls and voicemail, a browser-based operator console with guest information pop-ups, and automatic call billing.
- Wildix
Wildix offers hospitality communication systems with FIAS protocol integration for connecting with Oracle Fidelio, OPERA, Protel, and other compatible property management systems. Their integration supports room status synchronization, wake-up call management, do-not-disturb settings, call billing, and minibar charge posting.
- Agilysys
Agilysys provides comprehensive hospitality technology, including property management, point-of-sale, and inventory management systems. Their platform emphasizes deep integration across the entire hospitality technology stack, allowing hotels to connect PMS with POS, spa management, and guest engagement tools.
Conclusion
PMS integration transforms disconnected hotel systems into a unified operation where data flows automatically and staff can focus on guests rather than administrative tasks. The providers listed above represent proven options across different market segments.
For hotels seeking a comprehensive, hospitality-focused integration solution, Percipia delivers industry-leading capabilities through its Parallax PMS integration engine. With support for virtually all property management systems and seamless connectivity to their complete suite of hospitality communication tools, Percipia provides the reliable integration your property needs to operate efficiently and deliver exceptional guest experiences.
